We will refund the money via your original method of payment, excluding $10 re-stocking/processing fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
We strongly recommend that you use traceable shipping method, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 15 days.
Return requirement
1. Returned items must be completely new in saleable condition.
BEFORE WEARING YOUR SHOES OUTSIDE, PLEASE TAKE A FEW MINUTES TO TRY THEM ON A CARPETED SURFACE. Trying your shoes on a carpeted surface will ensure that we can provide a refund or exchange in the event that you are not satisfied.
We WILL NOT accept returns and/or exchanges if there is evidence that the shoes have been worn outdoors. FitflopsSaleuk.co.uk reserves the right to refuse any return and/or exchange that does not meet the conditions stated herein.
2. The original shoebox and accessories must be returned with the shoes in new and saleable condition.
PLEASE PACK THE SHOES, SHOEBOX, AND ANY ACCESSORIES INSIDE ANOTHER SHIPPING BOX. Returns without the original shoebox and accessories will not be accepted. Returns using the shoebox as a shipping box will not be accepted also.
3. A return authorization number must accompany all returns and exchanges.
To return a product, you must contact Customer Service for a return authorization number. If a return authorization number is not obtained prior to returning the package, the return may not be accepted. during normal business hours of 8 am - 4 pm Pacific to obtain a return authorization number. Return authorization numbers will not be provided by email.
4. Defective products will be accepted within 30 days of the delivery date for exchange only.
We will accept a defective products within 30 days. After 30 days, the damage will usually be considered normal wear and tear associated with athletic shoes.
